📖 About me.
I’m a product designer passionate about creating thoughtful and intuitive solutions driven by user insights, with extensive UX experience in fintech, SaaS, healthcare, telecommunications, cybersecurity, and food & beverage.
My hands-on experience across the end-to-end design process has made me a resourceful, emphatic, and collaborative designer dedicated to delivering extraordinary user solutions. With a strong capability for working cross-functionally and understanding technical skill sets, I integrate seamlessly within development teams to solve user needs and bring designs to life.
Besides design, I enjoy making ceramics, knitting my wardrobe, spending time outdoors, and scouring Facebook Marketplace. Please reach out with any questions to hemichelle12@gmail.com, or learn more about me through my resume and LinkedIn.
Take a look at my relevant skills
Prototyping, wireframing, user flows, usability testing, responsive design, visual & interaction design, information architecture, design systems, user research, survey development & analysis, personas, journey maps, service design blueprints, design workshops, feature prioritization, user story & acceptance criteria, accessibility, graphic design.
See what my clients and colleagues have to say about me
Aerospace Engineering Company
Michelle just conducted her first official design review at [Client]. She has already completed the initial design of the first tool in scope for this phase and the client product owner gave Michelle numerous compliments on the call about how much progress she has made in a short time and how quickly she’s learned the tool she’s updating the UI for. I was also incredibly impressed with how Michelle ran the design review. She walked through the design at a pace that brought the client along and allowed space for questions and discussion. She was confident in her design and rationale, but also very amenable to feedback. Her summary of next steps and actions at the end of the call was the cherry on top. Amazing work, Michelle!
Nate Willsey, Account Lead
Work Management Software Company
“Thank you Michelle! I also want to say thank you so much for your thoughtful, patient and collaborative partnership! I know we have a lot of ideas and feedback but there’s been a lot of progress and I really appreciate everything you are building with us for our customers.”
Amy Fazio, Digital Success Lead (Client)
Work Management Software Company
“Thanks again for all of your work on [the product]. You brought a lot great thinking that definitely shows through in the designs!”
Jeanne Storck, Content Strategist (Client)
Work Management Software Company
“Michelle, I’m really going to miss working with you! You have been so wonderful, thank you for all the great work you’ve done!! The [product] would be nothing without you!”
Melissa Picardo, Interactive Brand Designer (Client)
Work Management Software Company
“Top notch [design] walk through. You set up the conversation perfectly and walked through the topics perfectly. I was wowed and that’s rare. Kudos to you.”
Tyler Ochsner, Salesforce Experience Cloud SME
Work Management Software Company
“You have some serious talent not only in design but in client management, holy cow. I didn’t really need to be concerned about UX/UI because you ran with everything… Thank you!!!”
Chad Giles, Product Manager
Work Management Software Company
“I want to share feedback about the outstanding UX design work Michelle has done on the [Client] project, part of a multi-workstream effort. Her Figma designs, customer journey map, and other design work have been exceptional, and she even jumped in to [design] our discovery readout deck in a way that aided the quality of our presentation. Her participation in the discovery readout was also superb. On top of all this, Michelle exhibited enormous patience with [our] client… and [navigated] stressful situations with professionalism and aplomb. I hope to be able to work with Michelle again on future projects!”
Kathy Epperson, Business Systems Analyst
Brainstorm GenAI Game Designs
“Over the past two weeks on the Brainstorm project, Michelle has continued to drive more progress than most design teams would in twice the amount of time, while also balancing pressing local market bench commitments. She scheduled and facilitated user interviews, created a plethora of iterations implementing user and stakeholder feedback, and brought on a colleague to the project who she is now leading. We now have an established design template for 4 different page types on the platform, which all have an exponentially more intuitive and modern UX than the previous designs she inherited from the previous designer. And everything is designed with the MUI component library, making it much faster for our engineering team to implement. I honestly don’t know how we survived before Michelle, she has largely singlehandedly turned a scrappy POC into an enterprise software in 3 weeks. The speed + quality with which she delivers is truly exceptional.”
Joey Ruse, Product Manager
Food & Beverage Company
“Michelle is a fabulous designer! She delivered a set of designs with 12+ pages for the portal, taking a disorganized and unbranded mess and turning it into a cohesive design with streamlined navigation, easy user experience, and beautiful branding. She was able to explain every decision and more importantly, communicate that with the client. She ran several workshops with both internal and external stakeholders that were very effective and produced great feedback.”
Kristi Brown, Sr. Salesforce Architect
Telecommunications Company
“Michelle was an absolute rockstar from day one when joining the [website portal] redesign experience. Within the first week, Michelle was leading feedback working sessions with the client. She was able to quickly understand the client’s needs & develop high-quality solutions. Michelle has a talent for quickly identifying the “best fit” across a multitude of ideations. A great example from this project was her work on the filtering pattern within the client’s experience. Part of our work with [the client] was identifying key patterns, proposing solutions & finally design/documenting those patterns. Michelle identified how the client was using filtering within multiple experiences across the site. She took those identified use cases & provided a singular solution that could scale up or down depending on the use case. This was no easy feat as it involved facilitating multiple points of view across several product teams to align on a base pattern that could flex as needed in the future.”
Seth Hilson, Senior Designer
Relocation Services Company
“Thank you Michelle for your hard work and design expertise on the [application]. The client stakeholders were impressed with your strong output from the kickoff. This project had a very condensed timeline and little room for unexpected changes, you helped ensure we gathered timely feedback and quick turnaround for design updates. Would love to work with you again in the future.”
Kim Jordan, Product Owner
Floorplan Financing Company
“You did a great job in managing your work stream.
1. You were immeasurably helpful in onboarding the development team since you were on the project during the design phase.
2. We are grateful to have you as you helped answer design questions promptly and worked with both SO and developers to flesh out requirements and adjust the design, if necessary.
3. Your attitude every day was incredible. You are super humble. You take good feedback. I mentioned something, and you proactively asked, “how can I do better?”
4. You quickly assimilated to how to work with your design in a project’s development phase. You were to collaborate on how we could adjust our design to ensure we didn’t lose quality and meet our timelines.
5. You took ownership of QAing the application and creating design bugs for our developers to work on.
Many examples like this make you an incredible and valuable asset to any team you are on.
You were an invaluable member of the team. The success of the project wouldn’t have occurred if it wasn’t for you. Your meticulousness and attention to detail kept the quality of the design and the developers accountable. You were also a trusted advisor to me on the project. I appreciated your willingness to support me anywhere possible and our candid conversations. You were supremely easy to work with because “you get stuff done,” and you are teachable.”
Tony Lee, Principal & Senior Engineer
Floorplan Financing Company
“Michelle is wonderful to work with on a project. Orders of magnitude of design awareness and harmonic style in balance with the overall project objective. Michelle continuously brings light to the product each feature sprint we are on.”
August Sturm, Principal & Senior Developer
Medical Device Company
“Michelle is fast, thorough, agile, responsive, and literally such a joy. I was so sad when she rolled off of our project.”
Corinne Ruch, CST Director of Marketing (Client)
Medical Device Company
“Michelle’s efforts as the UX designer on the project were instrumental in driving excitement and clarity with our clients. Michelle worked diligently with the team, client UI resources, and client stakeholders to capture the MVP requirements and visually demonstrate the experience for physicians. She did this through asking smart questions (e.g. I think this is my understanding, can you please confirm) and partnering closely with the client UX resource so that [client] brand and style guidelines were addressed. In the end, Michelle went above and beyond the 5 screens committed to in the SOW by designing the end-to-end experience and over 20 screens in Figma. Her efforts will set out team up for success and went a long way in setting expectations and driving excitement for the MVP with our clients.”
Ross Hendrix, Account Lead
Digital Twin Presentation
“I was blown away with the quality of her work! She didn’t just paint by numbers the slides – she created a design system that guides the user through the content and a standard format for each section of the presentation. She also did a great job up-skilling on the subject matter. We are now setup to bring a strong POV on Digital Twins to our clients! Thank you Michelle.”
Jeremy Conkin, Director
GenAI Wireframes
“I worked with Michelle on a Gen AI Demo for [the client] this past few months and all I can say it “Wow.” We needed someone to come in with Experience Design skills to ensure our GenAI tool (a customer journey app for [the client]) was user-friendly, had a logical flow, and design that looked professional and highlighted the unique branding of [the client]. Michelle came in and hit it out of the park… and provided super valuable mock-ups in Figma on how our app could look. Before Michelle came on we had an idea, but couldn’t see the real vision. After Michelle, we had a clear idea of where we needed to go and her mock-ups gave us a clearer vision of what we needed to accomplish to get our project across the finish line. If not for her, I am not confident that we would be able to produce “one of the best GenAI demos produced for far”, as mentioned at the time of the project by leaders in the Denver office in late Summer 2023. When presenting the project to [the client’s] Executive Board, they were very pleased with the work we produced… and the client has a much clearer understanding of the use cases for GenAI and continues to have conversations with the Slalom team. Thanks for all your help Michelle!
Aaron Handley, Senior Data & Analytics Consultant
2023 Freestyle Award Winner, Slalom
“In an effort to further establish her design leadership voice, foster the design mentor/mentee community within XT and to upskill XT members in UX design and Figma, Michelle organized a 10-week XT Design Curriculum with excellent team engagement and rave reviews from the team. The framework/model Michelle created is already being leveraged by others on the team for additional training/upskilling.”
Lindsey Barron, Principal
XT (Experience Team) Design Curriculum
“Michelle organized and facilitated weekly design sessions for our team, and I just want to give major kudos and thanks for all the hard work that went into it. I haven’t designed in Figma for almost a year, so the in-depth lessons were incredibly helpful for me to learn, refresh, and get excited about design again. Each week had a new focus, and each week I was blown away with how useful the content was. While Michelle had a “guest” teacher each week, Michelle still facilitated and shared extremely useful tips and guidance. She was professional, organized, helpful, and an incredible teacher. Her pace was perfect, she explained things clearly, and had an easy to approach presence that encouraged questions and participation. An absolute design guru – I feel so lucky to have been able to learn from her, and look forward to next year!”
Alisha Abada, Designer
